Terms and Conditions

Who are Blue Box Sailing

Blue Box Sailing, founded in 2003, is run by a dedicated team of water sports enthusiasts, who are all involved in not only the business side of running Blue Box Sailing, but also getting out on the water and running our sailing experiences. If you want to talk to someone in the office regarding any aspect of who we are, what we offer, or how to go about buying an experience, please don't hesitate to call on 02380 988 966

Our experiences

All the experiences sold on our website are run by Blue Box Sailing on our fleet of boats. Our boats and equipment are all licensed for commercial operations and regularly undergo licensing inspections and surveys to ensure standards are met. Our staff are all licensed and experienced in operating these boats and are trained to ensure you get the maximum enjoyment out of your day. The experiences are run from Hamble, near Southampton, Hampshire.

Presentation

Free gift packs are available with every full price sailing experience order. Choose from an E-voucher or presentation pack by First Class Post at the checkout.

If you make a booking for a specific date you will also be sent a booking confirmation email confirming the date of your booking and a link to online joining instructions.

Delivery methods and options

Presentation pack by First Class Post: Please allow up to 5 working days for delivery. We despatch via Royal Mail 1st Class Post and we would normally expect your order to arrive the next day, however this is not guaranteed. If you order before 1pm Monday to Friday your order will be despatched the same day. If you order after 1pm on a Monday to Thursday, your order will be despatched the following day. If you order after 1pm on a Friday or on a Saturday, Sunday or Bank Holiday your order will despatched the next working day (normally the Monday, unless it is a bank holiday).

E-voucher: E-vouchers are sent as a pdf attachment to an email and can be printed out or stored electronically. We aim to send all E-vouchers within 4 working hours of order during office hours, which are Monday to Friday 9am to 5pm. Orders placed over the weekend will be sent on Monday. If you urgently require your E-voucher please email info@blueboxsailing.com or call 0280 988966 and we will try and email your voucher asap.

Orders where a gift option is not selected will receive a booking confirmation by email. This will be sent within 4 working hours of the order being placed during office hours, which are Monday to Friday 9am to 5pm. The booking confirmation email confirms the date and time of your booking and a link to online joining instructions.

Parking permits are always sent via email and appear as a downloadable link in your booking confirmation email. This is an automated email and will be sent immediately on your order being placed.

Availability

Online availability is displayed directly from our reservations system and we endeavour to ensure it is up to date and accurate at all times. If you would like to book a date that is not displayed online please contact us on 02380 988 966 and we will confirm if there is any availability. In the unlikely circumstances that the date you have requested is unavailable we will contact you by e-mail as soon as possible, but no later than 4 working hours after your order was placed (working hours are considered to be 9am – 5pm Monday to Friday), and let you know that we are unable to confirm your reservation. At this stage you may choose to cancel your order or to change your reservation to an alternative date. Blue Box Sailing recommend you do not make any hotel or travel reservations until you receive a booking confirmation for your experience.

Order processing

Payment for all orders can be made using a credit or debit card or by cheque or postal order. We are able to accept the following card types: Visa (Credit and Debit), MasterCard, American Express, Electron, Maestro or Solo.

When payment is made by credit or debit card, if you order before 1pm, Monday to Friday, your order will be processed and goods despatched the same working day. If you order after 1pm, or on a Saturday, Sunday or Bank Holiday, goods will be despatched the following working day. If there is a problem with despatching your order, we will notify you by phone, or failing that by email as soon as possible.

Changing your mind

If you are not happy with gift voucher or booking you are entitled to a full refund if you contact us within 14 days of purchase.

If you have made a reservation for a specific date, which is less than 14 days away then a full refund will only be available up to 5 days prior to the start of the trip. Requests for refunds must be made in writing via e-mail to info@blueboxsailing.com or by post to Blue Box Sailing Ltd, Hamble Point Marina, School Lane, Hamble, SO31 4NB. Refunds are always made to the person who purchased the experience, and if originally purchased by credit or debit card, the refund will be credited to the same card.

If you have booked a specific date and need to change the date of your booking more than 14 days before the trip date this is no problem at all and we make no charge. Simply drop us an email or give us a call to confirm the date you would like to change your booking to.

Less than 14 days prior to your booked experience there is a £30 per person fee to change the date of your booking.

Included in the price

The price of all our experiences include guidance and instruction from qualified Blue Box Sailing staff, all boat running costs, including marina fees and fuel, boat insurance to cover major damage to the boat and its equipment, including third party liability and use of wet weather clothing and all safety equipment. Soft drinks and lunch are provided on all experiences.

Weather

Please note: Sailing is a weather dependent sport and confirmation the trip is running is only made by 6pm the day before each trip on advice from the Met Office Weather forecast. We do not recommend you book a hotel or travel until you have received this confirmation.

Blue Box Sailing endeavour to run all trips on their scheduled date, however we reserve the right to cancel a trip in the event that Skipper deems the weather conditions to be potentially dangerous to participants, the yacht or her crew. As a guide a trip may be cancelled in the event of forecast adverse weather conditions, which include, but are not limited to winds exceeding 30 knots, visibility of 5 miles or less and thunderstorms.

When possible the decision to run a trip will be made the evening before the trip and if possible a member of staff will contact you in advance. In the event that your trip is cancelled due to weather you will be able to select an available future date, but no refunds will be given. You will be sent a list of alternative dates at the time of cancellation and it is your obligation to contact Blue Box Sailing within one month of the cancellation to schedule the new date. It is the Skippers' decision to run, continue or cease a voyage. Their decision is final.

Blue Box Sailing Ltd will endeavour to minimise the effects of matters outside of its control on an experience, which include, storms, strong winds, lack of wind, fog, mechanical failure and any other events not capable of avoidance by the company. In the event of any such Force Majeure Blue Box Sailing Ltd shall not be liable to pay any refund or compensation to you, but where appropriate will offer you the option of an another voyage.

Participants

All participants must be over 12 years of age. Any participants aged 11-17 years must be accompanied by a parent or guardian.

Blue Box Sailing are committed to making sailing available to everyone and we do not have any weight, height or maximum age restrictions. However there are a number of steep steps on Blueprint and a short ladder on Taeping; if you may need assistance to move around, we would ask you book with someone who can give you a helping hand. If you are uncertain whether the experience is suitable for a participant please contact us on 02380 988966.

All participants must accept the authority of the Skipper of the vessel and all other employees of Blue Box Sailing Ltd throughout the duration of the voyage. At all times the decision of Blue Box Sailing Ltd’s Skippers is final. We reserve the right to refuse an experience to anyone deemed to be under the influence of alcohol or drugs, in this case you have no entitlement to a refund. No alcohol may be consumed aboard the vessel whilst it is underway. Where required appropriate safety equipment must be worn, no exceptions will be made. Refusal to wear the required safety equipment may result in the termination of your voyage.

All attendees must abide by the rules and regulations explained in the briefing. If you or any participant booked by you cause damage to any vessel or its equipment, whilst under the influence of alcohol or drugs, or disobeying the instructions of a member of Blue Box Sailing Ltd staff, the costs of repair will be borne by you. If you commit an illegal act, which includes carrying or taking drugs on board the boat, continually disregard the instructions of your Skipper or interfere with the well being of the crew, through disruptive or difficult behaviour, the skipper reserves the right to terminate your voyage and Blue Box Sailing Ltd shall have no responsibility to or for you. In such an event you will have no right to any refund.

Privacy

Blue Box Sailing Ltd is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in our privacy statement - see privacy page. We conform to the requirements of the Data Protection Act, 1998.

Spam (unwanted emails)

During the product ordering process you will have the option to opt into our email mailing list. If you choose to join the mailing list, we will only send you emails with special offers and relevant marketing information regarding our own products. Your email address will not be given to any third parties, or be abused by us sending you hundreds of unwanted emails.

Cancelling orders

If you wish to cancel your order, please phone us as soon as possible - we aim to despatch promptly, so please be quick! Call 02380 988 966

Problems with order

If you experience any problems using our online shop, please either email us on info@blueboxsailing.com or call us on 02380 988 966. After you have confirmed and paid for your order, you will be sent a confirmation email from us with a copy of your order and delivery address.

Are my credit card details and personal information secure?

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our online shop links direct into PayPoint card processing facilities using encryption technology via our shopping cart facility run by FoxyCart, to enable secure transfer of your personal data over the Internet.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). If you have any requests concerning your personal information or any queries with regard to these practices please contact info@blueboxsailing.com If you would like to discuss any aspects of the security issues surrounding online ordering on www.sailingexpriencedays.co.uk, www.blueboxsailing.com or telephone orders, please don't hesitate to contact Jonathan Bradfield on 02380 988 966 or email info@blueboxsailing.com

Cookies

A cookie is a piece of data stored on the user's hard drive containing information about the browsing session. Usage of a cookie is in no way linked to any personally identifiable information while on our site. The cookie simply terminates after a period of time. For instance, by setting a cookie on our site, the user would not have to re-enter any shopping cart information, thereby saving time. If a user rejects the cookie, they may still use our site although shopping cart functionality will be unavailable. If you choose not to use cookies and still would like to purchase a product, we would recommend you contact the office and place a telephone order - please call 02380 988 966

Complaints

If you have any complaints about using Blue Box Sailing's online shop, please email info@blueboxsailing.com or call 02380 988 966 All complaints will be responded to within 24 hours of contact. Please ensure you give a phone number in all correspondence so we can contact you to resolve the problem as soon as possible.

Calling us

Please call the office on 02380 988 966 if you wish to speak to someone regarding any stage of buying a gift from us, either via our website or over the phone. Phone lines are open Monday to Friday 9am till 5pm. Alternatively, email info@blueboxsailing.com

Under 16's

Any person ordering on this website must be over 16, or have express permission from a parent or guardian.

 

All contract terms do not affect the your statutory rights.